The Trade-in Program is for customers who have had a Bivy Stick Orange device for 90 days or more. For $250, the customer can Trade-in their Bivy Stick Orange device for a Bivy Stick Blue device, and will receive a $50 promo code to use in the Bivy store to purchase additional accessories such as solar panels, mounting accessories, and tee shirts and more.
Once the order is placed, our customer service team will reach out with a Return Materials Authorization (RMA) number and a physical address to send back the Bivy Stick Orange device. After the device is received, the Bivy Stick Blue device will be sent with the promo code.
Please note that the in store promo code cannot be used for the subscription plans and will be valid for one year from the date of purchase.
If the customer purchased an extended warranty for the Bivy Stick Orange, then the remaining months will be transferred to the Bivy Stick Blue device.
90 day money back guarantee
We warrant this device to be free from defects in materials or workmanship for one year from the date of purchase. This Limited Warranty does not apply to:
- Cosmetic damage, such as scratches, nicks, and dents;
- Consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship of the product;
- Damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes;
- Damage caused by service performed by anyone who is not an authorized service provider of Bivy
- Damage to a product that has been modified or altered except by specific written instruction from Bivy
1 year Extended Warranty - $29.99
3 year Extended Warranty - $39.99